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Status of my Return
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The normal processing time is about 5 business days once the returned parts have been received at our facility. To obtain the latest update on the status of your RMA, please contact us, either through email, phone, or live chat.
How long does it take to process and issue a refund on a return once I send the part(s) back with the RMA?
Processing time for returns can take up to 5 business days once the returned parts are received. In some cases, the return process can take longer. Once the return is inspected, it generally takes the card issuer 2-3 business...
The tracking number for my return confirms that VWPartsPrime.com received my returned package, but I still have not received my money back. What now?
Our returns department typically takes up to 5 business days to thoroughly inspect and process a return. In some cases, the return may take longer to complete. If the shipping carrier confirms that we've received the package,...
It generally takes up to 5 business days to complete the return and process an RMA for credit. Once the return is completed, please allow 2-3 business days for the refund to appear on your statement. A credit memo will also be...